Request a return by contacting us using our form on the Customer Service page. Once this is done, the consumer must post the product at a post office, using the code provided by us at no cost.

You can read our Exchanges and Returns Policy to know the conditions under which the exchange can be made.

If you have received your product with any discrepancy, such as open, damaged packaging, lack of product or in disagreement with what was purchased, we suggest that the conditions of the delivered packaging be filmed and photographed upon receipt,
to ensure the warranty of the products received and notify us immediately through the Customer Service Center.

If you have received your product with any discrepancy, such as open packaging, damaged, missing product or in disagreement with what you purchased, please notify us immediately by calling the Customer Service Center.

The exchange policy of our online store is in accordance with the Consumer Protection code, which guarantees the possibility of withdrawing the purchase within a period of up to 07 (seven) days, counted from the receipt of your order, and exchanges by default. within the warranty period of 90 (ninety) calendar days from receipt.

Refund of the amount paid, including shipping, according to the payment method used to close the order. Exchange Voucher option to be used in our store within 180 days after issuance.

– EXCHANGE TICKET

The Exchange Voucher is a possibility to have our brand in the options for repentance, exchanges and returns approved by the company’s policy, and can be used within 180 days after issuance. For more information, contact our Customer Service Center.

– CREDIT CARD

Credit Card Payment: the credit card chargeback will be displayed on up to two invoices after the return is completed, depending on the card’s expiration date;

– THE REVERSAL PROCESS

If the items are returned within the return conditions, our finance department will authorize the credit for your return that will be reversed and credited to your account or used to pay for your exchange reserve request. You will be notified when the amount is released and you can also follow the process through your login on the website;

The status of your chargeback is:

– Pending: We request the refund to the card operator/ and or the financial department in the case of orders paid via boleto and we are awaiting confirmation. Up to five business days;

– Refunded: The refund was made through store credit, credit card or bank slip;

– The confirmation of the chargeback is up to 15 working days, after receiving the return in our stock. You will also be notified by email of these steps.

Remembering that credit card operators may take up to two invoices subsequent to the month of request for the chargeback to carry out the credit.