The information provided by us will not be forwarded to third parties under any circumstances.
Cookies can be deactivated at any time in your browser without prejudice to your purchase options in the Online Store. All sensitive data transferred to and from us is encrypted using the latest technology (128-bit SSL).
For security reasons, we do not save credit card information.
The data is immediately transmitted to the company’s partner systems for payment processing.
No, once the order is completed, changes are not possible. If you do not want to proceed with the purchase, you will need to request a cancellation.
The deadline for approval of purchases made with the credit card is up to 48 hours.
If you have received your product with any discrepancy, such as open, damaged packaging, lack of product or in disagreement with what was purchased, we suggest that the conditions of the delivered packaging be filmed and photographed upon receipt,
to ensure the warranty of the products received and notify us immediately through the Customer Service Center.
If you have received your product with any discrepancy, such as open packaging, damaged, missing product or in disagreement with what you purchased, please notify us immediately by calling the Customer Service Center.
The exchange policy of our online store is in accordance with the Consumer Protection code, which guarantees the possibility of withdrawing the purchase within a period of up to 07 (seven) days, counted from the receipt of your order, and exchanges by default. within the warranty period of 90 (ninety) calendar days from receipt.
Refund of the amount paid, including shipping, according to the payment method used to close the order. Exchange Voucher option to be used in our store within 180 days after issuance.
– EXCHANGE TICKET
The Exchange Voucher is a possibility to have our brand in the options for repentance, exchanges and returns approved by the company’s policy, and can be used within 180 days after issuance. For more information, contact our Customer Service Center.
– CREDIT CARD
Credit Card Payment: the credit card chargeback will be displayed on up to two invoices after the return is completed, depending on the card’s expiration date;
– THE REVERSAL PROCESS
If the items are returned within the return conditions, our finance department will authorize the credit for your return that will be reversed and credited to your account or used to pay for your exchange reserve request. You will be notified when the amount is released and you can also follow the process through your login on the website;
The status of your chargeback is:
– Pending: We request the refund to the card operator/ and or the financial department in the case of orders paid via boleto and we are awaiting confirmation. Up to five business days;
– Refunded: The refund was made through store credit, credit card or bank slip;
– The confirmation of the chargeback is up to 15 working days, after receiving the return in our stock. You will also be notified by email of these steps.
Remembering that credit card operators may take up to two invoices subsequent to the month of request for the chargeback to carry out the credit.
On the product page and in the Shopping Cart you can calculate the shipping cost of your order. Just put your zip code in the field related to shipping and click “Calculate”.
The deadline for delivery of products varies according to the zip code, carrier and payment method chosen. To calculate the delivery time of the product, simply inform your zip code in the field available for the chosen product or in your Cart. After entering your zip code, click on CALCULATE. Then there will be the time and value of your delivery.
Note: the deadline for delivery of the order is considered from its approval by the financial institution and by our store, after validation of the registration data, after analysis, if there is any inconsistency and the data is not confirmed, cancellation may occur. of the order.
After choosing the product, going through the cart and making the identification, you must confirm the delivery address of the products. Our store allows you to register more than one delivery address for your orders. To register a new delivery address for your order, just fill in the form and click the “Save and use this address” button. You can also edit an existing address or delete it. For orders already placed, changing the delivery address and product is no longer possible, in this case you must request the cancellation of the order by our Customer Service Center and place a new order.