Do you have any questions about our products?
FAQ
To register, simply access the My Account page.
On the product page and in the Shopping Cart you can calculate the shipping cost of your order. Just put your zip code in the field related to shipping and click “Calculate”.
The deadline for delivery of products varies according to the zip code, carrier and payment method chosen. To calculate the delivery time of the product, simply inform your zip code in the field available for the chosen product or in your Cart. After entering your zip code, click on CALCULATE. Then there will be the time and value of your delivery.
Note: the deadline for delivery of the order is considered from its approval by the financial institution and by our store, after validation of the registration data, after analysis, if there is any inconsistency and the data is not confirmed, cancellation may occur. of the order.
After choosing the product, going through the cart and making the identification, you must confirm the delivery address of the products. Our store allows you to register more than one delivery address for your orders. To register a new delivery address for your order, just fill in the form and click the “Save and use this address” button. You can also edit an existing address or delete it. For orders already placed, changing the delivery address and product is no longer possible, in this case you must request the cancellation of the order by our Customer Service Center and place a new order.
If you are already registered but forgot your password, just access the My Account page, go to the Account Details menu and enter the new password. Ready! You will receive a link by email to register a new password.
To change your registration data is simple, just access the My Account page and log in and choose the field you want to change.
You can track the delivery of your order by accessing the My Account page, going to the Orders menu and clicking on the order you want to track.
Please go to the Customer Service Page and send us your order number so that you can review and report delivery status. The return will occur within 24 business hours.
We request you to access the Customer Service Page and send us your order number so that you can analyze what happened.
The return will occur within 24 business hours.
Credit Card
The deadline for approval of purchases made with the credit card is up to 48 hours.